Privacy Policy

Last updated: July 31st, 2025

Macuá Tours (“we,” “us,” “our”) is committed to safeguarding your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains clearly how we collect, use, and protect your personal data when you use our website and services.

1. About Us

Macuá Tours is a boutique tour operator based in Nicaragua, offering:

Surf Trips – Private guided surf excursions in Nicaragua and Costa Rica, led by certified bilingual instructors.

Eco-Adventure & Cultural Tours – Tailored premium one-day and multi-day trips including volcano boarding, birdwatching, cultural community visits, and colonial city tours.

Private Transportation – Certified door-to-door transport services within Nicaragua and Costa Rica, including cross-border transfers via Liberia Airport.

Custom Packages – Fully personalized and premium itineraries, combining surf, adventure, and cultural experiences with luxury accommodations, along with personalized pre-trip support and 24/7 local assistance.

We primarily serve international adult leisure travelers aged 25–65 from the U.S., Canada, U.K., Germany, Australia, and New Zealand.

2. Personal Data We Collect

We collect only essential personal data, specifically:

Name

Email address

Phone number

This information is collected directly from you via our website contact form.

3. Purpose of Data Collection

We collect and use your data exclusively for the following purposes:

Customer Support: Responding to your inquiries, providing information about our services, and assisting in tour planning.

Analytics and Performance Monitoring: Improving our website functionality, understanding user interactions, and enhancing user experiences.

Marketing and Promotional Activities: Occasionally sending updates, newsletters, and special offers that might interest you.

4. Legal Basis for Processing

We process your personal data based on your explicit consent. By submitting the contact form, you consent to our use of your provided personal data for the purposes listed above.

5. User Consent & Rights

You provide your consent when you voluntarily complete our website’s contact form. You have the following rights regarding your personal data:

Access: Request a copy of your personal data we hold.

Rectification: Correct any inaccuracies or incomplete information.

Erasure: Request the deletion of your personal data.

Restriction: Request restriction of processing your data in certain circumstances.

Withdrawal of Consent: Withdraw your consent at any time.

To exercise these rights, contact us at [email protected].

6. Data Sharing

We do not share, sell, or distribute your personal data to third parties. Your data is used exclusively by Macuá Tours for the purposes stated above.

7. Data Security

We implement robust security measures to protect your data, including:

SSL encryption (HTTPS) to secure data transfer.

Regular backups to prevent data loss.

Secure server environments to protect against unauthorized access or disclosure.

8. Data Retention

We retain your personal data for up to five (5) years from your last interaction with us unless you request earlier deletion.

9. International Data Transfers

Your personal data is stored securely within servers located in regions compliant with GDPR standards.

10. Policy Updates

We regularly review and update this Privacy Policy. Any changes will be communicated clearly via:

Our website blog (press releases).

Direct email notifications to you.

We encourage you to periodically review our Privacy Policy to stay informed about how we protect your personal data.

11. Contact Us

For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

Macuá Tours

Email: [email protected]

Mailing Address: 48600, San Juan del Sur, Nicaragua

Phone: +505 84201668

12. Complaints

If you believe that your data protection rights have been infringed or if you have any complaint regarding the processing of your data, please contact us directly at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the appropriate data protection supervisory authority in your jurisdiction.