Effective Date: May 21st, 2026
Last Updated: May 21st, 2026
Macua Tours is a registered trade name of Origami Passage Holdings LLC, a Wyoming Limited Liability Company organized in the United States. Macuá Tours is the public-facing brand style used with travelers. For legal, banking, tax, and administrative purposes, the trade name may appear as Macua Tours, without the accent.
In this Privacy Policy, “Macua Tours,” “Macuá Tours,” “we,” “us,” and “our” refer to Origami Passage Holdings LLC, doing business as Macua Tours.
This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit macuatours.com, contact us, request a quote, book a private transfer, tour, multi-day trip, surf trip, or other travel service, communicate with us by email or WhatsApp, or interact with our payment links, forms, or customer service channels.
Macuá Tours coordinates private travel services across Costa Rica, Nicaragua, and neighboring destinations through a network of trusted local transportation providers, guides, lodging providers, activity operators, and other independent local partners.
The data controller for the personal information described in this Privacy Policy is:
Origami Passage Holdings LLC
Doing business as MacuaTours
Wyoming Limited Liability Company
Legal Entity Filing ID: 2026-001949195
Trade Name Filing ID: 2026-001981961
U.S. business mailing address for formal notices:
30 N Gould St #21445, Sheridan, WY 82801, United States
Email: [email protected]
Phone / WhatsApp: +1 (307) 241-3008 / +505 8420 1668
This U.S. business mailing address is used for formal business notices. It is not a walk-in customer office.
This Privacy Policy applies to personal information collected through:
This Privacy Policy does not replace our Terms & Conditions, Booking Terms, or Cancellation Policy. Those documents govern the commercial terms of your booking.
We collect personal information only when it is relevant to communication, quote preparation, booking coordination, payment processing, customer support, legal compliance, safety, or service delivery.
1.1 Contact Information
We may collect name, email address, phone number, WhatsApp number, country of residence, billing address, and preferred communication method.
1.2 Travel and Booking Information
When you request or book travel services, we may collect travel dates, pickup and drop-off locations, lodging details, flight information, arrival and departure times, route preferences, number of passengers, passenger names, ages of minors when relevant, luggage details, surfboard or sports equipment details, special stops or route requests, and emergency contact information when voluntarily provided.
1.3 Identity and Border-Related Information
For certain cross-border transfers, Nicaragua entry support, hotel coordination, activity requirements, surf trips, or local regulatory procedures, we may need to collect passport information, date of birth, nationality, government-issued identification details, travel document information, and visa or entry-related information when required for the service.
We collect this information only when it is necessary for the specific trip, provider, border process, lodging requirement, local authority requirement, or customer-requested service.
1.4 Health, Dietary, Accessibility, and Safety Information
You may choose to provide information such as dietary restrictions, allergies, mobility needs, medical considerations relevant to travel safety, fitness level for adventure activities, surfing experience level, or accessibility requirements.
We use this information only to coordinate your trip, communicate relevant needs to local providers, reduce operational risk, and help adapt the service where reasonably possible.
1.5 PaymentandTransactionInformation
When you make a payment, we may collect or receive billing name, billing email, payment status, transaction amount, currency, invoice details, last four digits of a payment card when provided by the processor, payment confirmation records, and refund or chargeback records.
We do not store full credit card numbers on our own website servers. Card payments are processed by third-party payment providers, banks, or financial platforms. Those providers process payment data under their own privacy and security terms.
1.6 Communications
We may keep records of communications sent through email, WhatsApp, website forms, payment platform messages, customer support conversations, review communications, or testimonial communications.
1.7 Website, Device, and Analytics Information
When you visit our website, we may collect IP address, browser type, device type, pages visited, referring website, time spent on pages, approximate location based on IP address, cookie identifiers, analytics events, and technical logs.
This information helps us understand website performance, improve user experience, detect abuse, and measure marketing activity.
1.8 Marketing Preferences
If you subscribe, request updates, or agree to receive marketing communications, we may collect your preferences and communication history. You can unsubscribe from marketing emails at any time.
We use personal information for the following purposes:
Depending on your location and the type of information involved, we may process your personal information based on your consent, the need to perform a contract or prepare a booking at your request, our legitimate business interests, legal, tax, accounting, banking, and regulatory obligations, or vital and safety-related interests where relevant during travel.
We do not sell personal information for money. We do not rent personal information.
We do share personal information when it is necessary to coordinate your trip, process payments, comply with law, protect our business, or deliver the service you requested.
6.1 Local Travel Providers
We may share necessary information with trusted local partners in Costa Rica, Nicaragua, or neighboring destinations, including transportation providers, drivers, guides, border support providers, lodging providers, activity operators, surf instructors, boat operators, restaurants or meal providers when relevant, local coordinators, and emergency support contacts when needed.
We only share the information that is reasonably necessary for the relevant service. For example, a driver may need your name, pickup time, pickup location, drop-off location, flight details, phone number, or luggage details. A hotel or border-related provider may require passport or identity information.
6.2 Payment Processors and Financial Platforms
We may share payment-related information with payment processors, banks, fraud prevention tools, invoicing platforms, and financial service providers used to process transactions, issue refunds, verify payments, or comply with financial regulations.
6.3 Website, Hosting, Email, and Technology Providers
We may share information with service providers that help us operate our website, email, forms, analytics, security, customer support, storage, or communication systems.
6.4 Analytics and Advertising Tools
We may use analytics and marketing tools, such as website analytics platforms, search advertising tools, or social media advertising tools. These tools may collect cookie-based or device-based information.
Some privacy laws may define certain advertising or analytics activities as “sharing” personal information. Where required by law, you may request that we limit or opt you out of such sharing.
6.5 Professional Advisors and Legal Compliance
We may share information with accountants, lawyers, compliance advisors, insurers, banks, government authorities, law enforcement, courts, regulators, or payment networks when necessary to comply with law, respond to lawful requests, protect our rights, resolve disputes, prevent fraud, handle chargebacks, maintain accounting and tax records, or support business verification, banking, or payment compliance.
6.6 Business Transfers
If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that process, subject to reasonable confidentiality protections.
Macua Tours serves international travelers and coordinates services in Costa Rica, Nicaragua, and neighboring destinations. Your personal information may be processed in the United States, Costa Rica, Nicaragua, your country of residence, and other countries where our service providers operate.
By submitting an inquiry, requesting a quote, booking a service, or providing travel information, you understand that your information may be transferred internationally when needed to coordinate your trip. Where required by applicable law, we use reasonable safeguards for international transfers, including limiting data to what is necessary, working with trusted providers, and using contractual or operational confidentiality protections.
Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies.
These technologies may be used to make the website function properly, remember preferences, measure website traffic, understand how visitors use our pages, improve website performance, support security, measure advertising performance, and show or measure marketing campaigns.
You can control cookies through your browser settings. If we use a cookie banner or consent tool, you may manage your choices through that tool.
Disabling cookies may affect some website functions.
We may send marketing emails or updates if you subscribed, requested information, gave consent, or the law allows us to contact you based on a prior business relationship.
You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected].
Even if you opt out of marketing, we may still send transactional or operational messages related to your inquiry, quote, booking, payment, trip, legal notices, or customer support.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
In general, inquiry records may be kept for customer service, follow-up, and business analysis; booking records may be kept for trip coordination, accounting, tax, legal, payment, and dispute purposes; payment and invoice records may be kept as required for accounting, tax, banking, and chargeback defense; marketing records are kept until you unsubscribe or request deletion; and passport, ID, health, dietary, and safety-related information is kept only as long as reasonably necessary for the trip, provider requirement, legal requirement, dispute, or safety purpose.
We may retain certain records longer if required by law, tax obligations, payment processors, banks, legal claims, fraud prevention, or dispute resolution.
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include HTTPS website encryption, restricted access to customer information, use of third-party payment processors for card data, account access controls, secure business email practices, provider confidentiality expectations, and limited sharing with local partners based on operational need.
No website, email system, payment platform, or internet transmission is completely secure. You should avoid sending highly sensitive information through unsecured channels unless we specifically request it for a booking-related purpose.
Depending on your location, you may have the right to request access to personal information we hold about you; request correction of inaccurate information; request deletion of personal information; request restriction of certain processing; object to certain processing; withdraw consent where processing is based on consent; opt out of marketing communications; request information about how we share personal information; or request that we do not sell or share personal information where applicable by law.
To exercise these rights, contact us at [email protected].
We may need to verify your identity before processing a request. We may also need to retain certain information when required for legal, tax, accounting, payment, fraud prevention, safety, or dispute purposes.
Origami Passage Holdings LLC does not currently believe that it meets the statutory thresholds for direct application of the California Consumer Privacy Act and California Privacy Rights Act based on our current business size and operations.
However, as a voluntary privacy practice, California residents and residents of other U.S. states with applicable privacy laws may contact us to request access, correction, deletion, or information about our data practices.
We do not sell personal information for money. We do not knowingly sell or share personal information of minors.
If our use of advertising or analytics technologies is considered “sharing” under applicable law, you may contact us to request opt-out assistance.
When personal information is transferred to or handled by providers in Costa Rica, we aim to limit the information shared to what is necessary for the service.
Costa Rica’s data protection framework recognizes rights related to access, correction, cancellation, and opposition regarding personal data. If you are a Costa Rica resident or your personal information is processed in connection with Costa Rica-based services, you may contact us at [email protected] to request assistance.
Some Costa Rica-based providers may also be subject to their own legal and confidentiality obligations.
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, withdraw consent, and lodge a complaint with your local data protection authority.
Where those laws apply, we process personal information based on contract necessity, consent, legitimate interests, legal obligations, or safety-related grounds, depending on the context.
Because Macua Tours is a U.S.-registered business coordinating travel services in Costa Rica, Nicaragua, and neighboring destinations, your data may be transferred outside your country of residence when necessary to respond to your request or coordinate your trip.
Our website and services are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through our website.
For family travel, a parent, legal guardian, or authorized adult may provide information about minors when necessary for booking, lodging, transportation, border procedures, safety, or activity requirements.
If we learn that a child under 13 has provided personal information directly to us without proper parental or guardian involvement, we will delete that information where legally required.
Our website may link to third-party websites, payment platforms, travel providers, review platforms, social media pages, or external resources.
We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before providing information to them.
If you voluntarily send us a review, testimonial, photo, video, or feedback, we may ask for permission to use it for marketing, website content, social media, or customer trust materials.
We will not use private travel documents, passport images, payment information, or sensitive booking details for marketing.
If you want us to remove a testimonial, photo, or similar content that you previously authorized, contact us at [email protected].
We may retain and use relevant personal information to respond to payment disputes, refund requests, chargebacks, customer complaints, legal claims, regulatory requests, lawful government requests, fraud investigations, and banking or payment processor reviews.
This may include booking records, communications, invoices, payment records, supplier coordination records, and proof of service delivery.
We may update this Privacy Policy from time to time.
When we update it, we will change the “Last Updated” date at the top of this page. If the changes are material, we may provide additional notice through the website, email, or another appropriate channel.
Your continued use of our website or services after an update means the updated Privacy Policy applies from the updated effective date.
For questions, requests, or concerns about this Privacy Policy or your personal information, contact:
Macuá Tours
A registered trade name of Origami Passage Holdings LLC
E-Mail: [email protected]
Phone: +1 (307) 241-3008
U.S. business mailing address for formal notices:
30 N Gould St #21445, Sheridan, WY 82801, United States
© 2026 Macua Tours. Registered trade name of Origami Passage Holdings LLC.
